Ticket Refund & Change Policy
- This ticket is non-refundable.
- This flight is non-refundable.
- This flight is non-changeable.
Airport Check-in & Boarding Time
Passengers are required to be present at the airport at least 4 hours before departure.
Check-in counters open 4 hours prior to departure, and according to international aviation regulations, passenger check-in systems automatically close 1 hour before departure.
After this time, airlines will refuse passenger acceptance, even if the passenger is physically present in the terminal.
Airport & Terminal Awareness
To avoid missing your flight, please carefully consider the distance to the airport as well as the arrival and departure terminals when purchasing your ticket.
Visa Responsibility
If your trip requires a visa, you must ensure before purchasing the ticket that:
- The ticket date matches the visa start and end dates
- The travel duration complies with the permitted length of stay stated on the visa
Any mismatch or issue related to visa validity is entirely the passenger’s responsibility.
Transit & Entry Requirements
If you require information regarding transit conditions or entry regulations for your destination country, please click the relevant link for more details.
Online Check-in Requirement
For certain flights and international airlines—especially when neither the origin nor the destination is Iran—passengers are required to complete Online Check-in via the airline’s official website.
Failure to successfully complete Online Check-in may result in:
- The airline issuing the boarding pass with an additional penalty fee
- Full responsibility for any consequences resting with the passenger/user
Taxes & Non-Refundable Charges
At the time of ticket issuance, a portion of the payment is collected as taxes related to the origin and destination countries, which may be non-refundable.
In simple terms:
- In addition to airline refund penalties,
- Part of the paid amount may consist of non-refundable government or airline taxes
Sequential Use of Flight Coupons
For scheduled (system) flights, flight coupons must be used in the exact order shown on the ticket.
If the outbound flight coupon is not used, the return flight coupon will become invalid and cannot be used.
Download the Latest Ticket Version
Before your flight, please download the latest updated version of your ticket from the Orders & Refunds section.
Order Number Confidentiality
Your order number is confidential.
Please do not share it with any third party.
Round-Trip Tickets with Different Airlines
If a passenger purchases a round-trip ticket using two different airlines, and one leg of the journey is affected by delay, rescheduling, or cancellation by the airline, the opposite leg will be refunded according to the flight provider’s rules and policies.
Mandatory Online Check-in (Non-Iran Departure Flights)
Please note that Online Check-in is mandatory for all flights where the journey does not start in Iran.